FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 7The printer status is Offline or Paused.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11Does NC-2200w work with Windows Vista?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14Delete print jobs from the print queue.
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20Can I confirm that the FAX was sent correctly?
- 21Can I reduce the size of a received fax on this machine?
- 22I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26I cannot print from my computer via network. (For Macintosh)
- 27I can print but cannot scan via network. (For Windows)
- 28How do I clear the message "MFC is Busy" or "Connect Failure"?
- 29Configure and use the Scan Key Tool (Linux)
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33How to identify your Operating System (OS).
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35Functions supported in the Windows 7 built-in drivers
- 36I cannot scan via USB. (Mac OS X)
- 37I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 43How do I program the date and time?
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45Where is the full User's Guide? I can't find enough information in the paper manual.
- 46I'm using Macintosh. What is the PreScan option used for?
- 47How do I know the current network configuration?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50I installed scan-key-tool, but it does not work. (Linux)