FAQs & Troubleshooting
![]() |
Popular |
171 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Functions supported in the Windows 7 built-in drivers
- 5I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 8When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 9Uninstall the scanner driver. (Linux)
- 10Send a fax using PC-FAX with LPD/LPRng (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14Windows 7 Support Information
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 17Scan a document from a Windows Vista application
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19Why doesn't the machine answer when receiving a call?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22How can I configure Windows® XP to send faxes?
- 23What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26When I print images, the quality is not good (Linux)
- 27Windows 10 Support Information
- 28Do I need a telephone line to send and receive faxes with my Brother machine?
- 29Can I print from or scan to Android™ Smartphone?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 31Scan a document from a Windows XP application
- 32"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34Uninstall the drivers (Windows)
- 35Scan using XSane or GIMP (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37Print command (LPR) (Linux)
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39Open the Control Panel (For Windows)
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 47I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?