FAQs & Troubleshooting
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229 Results
- 1Delete print jobs from the print queue.
- 2Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3Can third party ink be used to refill the ink cartridges?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11What driver package format is supported by my Linux distribution?
- 12Pre-Required Procedures (Linux)
- 13Can I use voice mail on the same line as my Brother machine?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22One or more of my colors are not printing (blank). What can I do?
- 23How do I replace the Ink Cartridge?
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26How to identify your Operating System (OS).
- 27How many times will my Brother machine automatically redial a busy number?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31Why can't I print when an ink cartridge is empty?
- 32Open the Control Panel (For Windows)
- 33Can I print from or scan to Android™ Smartphone?
- 34Uninstall the drivers (Windows)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38Change the printer driver settings (Windows/macOS)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Cannot print after a Windows 10 update (June 2020)
- 44When I print images, the quality is not good (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I cannot print from my computer via USB.
- 48"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 49Change the user interface of ControlCenter3
- 50How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?