FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The edge of glossy paper is smudged.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I know which side up my photo paper should be in the tray?
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Why can't I print when an ink cartridge is empty?
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21The printer status is Offline or Paused.
- 22How do I clear Machine Error 46?
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26Scan and save a document in PDF format (Scan to File)
- 27Can I use voice mail on the same line as my Brother machine?
- 28One or more of my colors are not printing (blank). What can I do?
- 29When I print, the pages are smudged with ink. What should I do?
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40Pre-Required Procedures (Linux)
- 41How to identify your Operating System (OS).
- 42Change the printer driver settings (Windows/macOS)
- 43How do I load 10 x 15 Glossy paper into my machine?
- 44I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 45When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?