FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5What driver package format is supported by my Linux distribution?
- 6How do I clear Machine Error 46?
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Does NC-2200w work with Windows Vista?
- 11Delete print jobs from the print queue.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 15I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 16I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23I'm using Macintosh®. What are the settings in the Scanner window used for?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25How do I know the current network configuration?
- 26I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31Cannot print after a Windows 10 update (June 2020)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Functions supported in the Windows 7 built-in drivers
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I am having issues with the paper feed. What can I do?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40What is the BRAdmin Professional software used for?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Command List of brscan. (Linux)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)