FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3What driver package format is supported by my Linux distribution?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12How do I adjust the number of times my Brother machine rings before it answers?
- 13The printer status is Offline or Paused.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Which E-mail packages are compatible with ControlCenter3?
- 18Why doesn't the machine answer when receiving a call?
- 19How do I factory reset the print server?
- 20What is the BRAdmin Professional software used for?
- 21Can I still receive faxes or calls when the machine is switched off?
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25Does NC-2200w work with Windows Vista?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I cannot receive a color fax. Why?
- 29I'm using Macintosh®. What are the settings in the Scanner window used for?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Delete print jobs from the print queue.
- 32Change the printer driver settings (Windows/macOS)
- 33Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 34What kind of Media Adapter can I use?
- 35How do I know the current network configuration?
- 36What is the Network Shared printing?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39How to identify your Operating System (OS).
- 40Change the user interface of ControlCenter3
- 41Can third party ink be used to refill the ink cartridges?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44Where is the USB port on the machine? I can't find it on the back of the unit.
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47Can I confirm that the FAX was sent correctly?
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Verify the Brother machine connected to the Wired Network (For Macintosh)