FAQs & Troubleshooting
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173 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What driver package format is supported by my Linux distribution?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Change the printer driver settings (Windows/macOS)
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10How to identify your Operating System (OS).
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12When trying to print from Mac OS® X the print queue is stopped.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 15"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17The printer status is Offline or Paused.
- 18I cannot scan via USB. (Mac OS X)
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Print command (LPR) (Linux)
- 21Scan using XSane or GIMP (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Pre-Required Procedures (Linux)
- 24I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31Windows 10 Support Information
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 33I cannot print from my computer via USB.
- 34Scan an image and insert it in a Windows XP application
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Delete print jobs from the print queue.
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 45How can I re-install the drivers?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I'm using Macintosh®. What are the settings in the Scanner window used for?
- 49Why can't I print when an ink cartridge is empty?
- 50Configure and use PC-FAX (CUPS) (Linux)