FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3Can I print from or scan to Android™ Smartphone?
- 4The printer status is Offline or Paused.
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6Why doesn't the machine answer when receiving a call?
- 7Pre-Required Procedures (Linux)
- 8How to identify your Operating System (OS).
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Can I reduce the size of a received fax on this machine?
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 20Delete print jobs from the print queue.
- 21When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24Uninstall the drivers (Windows)
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26Send a fax using PC-FAX with LPD/LPRng (Linux)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28Functions supported in the Windows 7 built-in drivers
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Can I confirm that the FAX was sent correctly?
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39Command List of brscan. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Windows 10 Support Information
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43What is the "Station ID" and how do I set it?
- 44I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48I cannot print from my computer via USB.
- 49Why doesn't my Brother machine have a dial tone?
- 50Verify if the Brother machine has a dial tone