FAQs & Troubleshooting
Popular |
306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I confirm that the FAX was sent correctly?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16Protect your Brother machine against unauthorised access over the network
- 17Delete print jobs from the print queue.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23I cannot make borderless prints.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25The printer status is Offline or Paused.
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Is my Brother machine compatible with Windows Vista?
- 29I'm using Windows XP. I cannot scan with the USB cable.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Replace Ink
- 32Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35Change the user interface of ControlCenter3
- 36Scan a document from a Windows XP application
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43What is Brother iPrint&Scan?
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Change the printer driver settings (Windows/macOS)