FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Can I use voice mail on the same line as my Brother machine?
- 15One or more of my colors are not printing (blank). What can I do?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Can I use AirPrint with my Brother machine?
- 19I am unable to change my Brother machine's Receive Mode.
- 20Is my Brother machine compatible with Windows Vista?
- 21How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 22Why doesn't the machine answer when receiving a call?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Scan a document in Mac OS X 10.7.
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32What is the BRAdmin Professional software used for?
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40Delete print jobs from the print queue.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Set the Brother machine to prevent public access to certain features.
- 49Delete numbers stored in my Brother machine's Caller ID History.
- 50Locate files scanned with ControlCenter2 (For Macintosh)