FAQs & Troubleshooting
![]() |
Popular |
258 Results
- 1Can third party ink be used to refill the ink cartridges?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4Can I use voice mail on the same line as my Brother machine?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Forward a fax to another fax machine when my machine has a mechanical problem.
- 7Why doesn't the machine answer when receiving a call?
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How do I know which side up my photo paper should be in the tray?
- 12Paper Jam
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14The ink cartridges run out very quickly. Is there any reason for that?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17When I print photos, the color quality is not good.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20One or more of my colors are not printing (blank). What can I do?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26Open the Status Monitor
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 35Where is the USB port on the machine?
- 36What is Distinctive Ring and how do I program it?
- 37Is there a way to view how much ink is remaining?
- 38Can I confirm that the FAX was sent correctly?
- 39When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 40Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Can I print from or scan to Android™ Smartphone?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.