FAQs & Troubleshooting
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258 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2Scan and save a document in PDF format (Scan to File)
- 3When I print, the pages are smudged with ink. What should I do?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6Can I print from or scan to Android™ Smartphone?
- 7One or more of my colors are not printing (blank). What can I do?
- 8Delete print jobs from the print queue.
- 9Configure a cover page for PC-FAX.
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11Pre-Required Procedures (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15Where is the USB port on the machine?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18How do I know which side up my photo paper should be in the tray?
- 19How do I load envelopes into my machine?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24What is Distinctive Ring and how do I program it?
- 25I'm unable to access the memory (media) card in the media slot. What can I do?
- 26I installed scan-key-tool, but it does not work. (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36Why doesn't my Brother machine have a dial tone?
- 37What driver package format is supported by my Linux distribution?
- 38When I print images, the quality is not good (Linux)
- 39Delete numbers stored in my Brother machine's Caller ID History.
- 40The printer status is Offline or Paused.
- 41I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 44How do I cancel a Broadcast fax in progress?
- 45How does my telephone company's Caller ID feature work with my Brother machine?
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).