FAQs & Troubleshooting
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233 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4The edge of glossy paper is smudged.
- 5Can third party ink be used to refill the ink cartridges?
- 6When I print, the pages are smudged with ink. What should I do?
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8I'm using Macintosh. What is the PreScan option used for?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan and save a document in PDF format (Scan to File)
- 11Can I use voice mail on the same line as my Brother machine?
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14How do I clear Machine Error 46?
- 15Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 18Pre-Required Procedures (Linux)
- 19How to identify your Operating System (OS).
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The printer status is Offline or Paused.
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25One or more of my colors are not printing (blank). What can I do?
- 26Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29When I print photos, the color quality is not good.
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I use AirPrint with my Brother machine?
- 34Configure a cover page for PC-FAX.
- 35Change the printer driver settings (Windows/macOS)
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 40Is my Brother machine compatible with Windows Vista?
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42How do I replace the Ink Cartridge?
- 43Why doesn't the machine answer when receiving a call?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Configure the Scan to Email Feature (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Scan using XSane or GIMP (Linux)
- 50Cannot print after a Windows 10 update (June 2020)