FAQs & Troubleshooting
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231 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I know which side up my photo paper should be in the tray?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Change the printer driver settings (Windows/macOS)
- 12One or more of my colors are not printing (blank). What can I do?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 15Pre-Required Procedures (Linux)
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Can I use voice mail on the same line as my Brother machine?
- 23When I print, the pages are smudged with ink. What should I do?
- 24How do I clear the message "PAPER JAM" from the display?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26Why doesn't the machine answer when receiving a call?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31How do I clear Machine Error 46?
- 32Can third party ink be used to refill the ink cartridges?
- 33How to identify your Operating System (OS).
- 34The printer status is Offline or Paused.
- 35How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 36Is my Brother machine compatible with Windows Vista?
- 37I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40The LCD displays an error code (number). What does it mean?
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42The edge of glossy paper is smudged.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).