FAQs & Troubleshooting
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320 Results
- 1Locate files scanned with ControlCenter2 (For Macintosh)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Load paper in the paper tray
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12What is Brother iPrint&Scan?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I load envelopes into my machine?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Can I print from or scan to Android™ Smartphone?
- 19What driver package format is supported by my Linux distribution?
- 20Scan and save a document in PDF format (Scan to File)
- 21Paper Jam
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The printer status is Offline or Paused.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28Replace Ink
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Delete print jobs from the print queue.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39I cannot make borderless prints.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41I am unable to change my Brother machine's Receive Mode.
- 42How do I know which side up my photo paper should be in the tray?
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?