FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12Delete print jobs from the print queue.
- 13Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 15Can I use AirPrint with my Brother machine?
- 16I am unable to change my Brother machine's Receive Mode.
- 17When I print, the pages are smudged with ink. What should I do?
- 18Replace Ink
- 19How do I load envelopes into my machine?
- 20What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22What is Brother iPrint&Scan?
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27What is Distinctive Ring and how do I program it?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29Load paper in the paper tray
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42How do I know which side up my photo paper should be in the tray?
- 43Scan and save a document in PDF format (Scan to File)
- 44What is Infrastructure mode?
- 45What is Ad-hoc mode?
- 46How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 47One or more of my colors are not printing (blank). What can I do?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49Paper Jam
- 50What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?