FAQs & Troubleshooting
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245 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4When I print, the pages are smudged with ink. What should I do?
- 5How do I load paper?
- 6What driver package format is supported by my Linux distribution?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8How do I clear the message "PAPER JAM" from the display?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Scan and save a document in PDF format (Scan to File)
- 11One or more of my colors are not printing (blank). What can I do?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14How do I clear Machine Error 46?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How do I know which side up my photo paper should be in the tray?
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Can third party ink be used to refill the ink cartridges?
- 21Why doesn't the machine answer when receiving a call?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24Can I use voice mail on the same line as my Brother machine?
- 25What is Distinctive Ring and how do I program it?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27The edge of glossy paper is smudged.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36The LCD displays an error code (number). What does it mean?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 44What kind of Media Adapter can I use?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)