FAQs & Troubleshooting
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245 Results
- 1How to identify your Operating System (OS).
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5When I print, the pages are smudged with ink. What should I do?
- 6How do I clear Machine Error 46?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8How do I clear the message "PAPER JAM" from the display?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16One or more of my colors are not printing (blank). What can I do?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Can third party ink be used to refill the ink cartridges?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 35Why doesn't the machine answer when receiving a call?
- 36The LCD displays an error code (number). What does it mean?
- 37I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42How do I replace the Ink Cartridge?
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Change the printer driver settings (Windows/macOS)
- 48How do I know which side up my photo paper should be in the tray?
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Why doesn't my Brother machine have a dial tone?