FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6How do I clear the message "PAPER JAM" from the display?
- 7Pre-Required Procedures (Linux)
- 8Delete print jobs from the print queue.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I know which side up my photo paper should be in the tray?
- 13How do I clear Machine Error 46?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15How many times will my Brother machine automatically redial a busy number?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Why can't I print when an ink cartridge is empty?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23How to identify your Operating System (OS).
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25The printer status is Offline or Paused.
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Can I use voice mail on the same line as my Brother machine?
- 28I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I print, the pages are smudged with ink. What should I do?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Can third party ink be used to refill the ink cartridges?
- 37When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 38Can I confirm that the FAX was sent correctly?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42The edge of glossy paper is smudged.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Can I print a report that will show all of my Speed Dial and Group numbers?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Why doesn't the machine answer when receiving a call?
- 49The LCD displays an error code (number). What does it mean?
- 50I'm using Macintosh. What is the PreScan option used for?