FAQs & Troubleshooting
![]() |
Popular |
273 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4One or more of my colors are not printing (blank). What can I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18Does NC-2200w work with Windows Vista?
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 21What driver package format is supported by my Linux distribution?
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I use voice mail on the same line as my Brother machine?
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 28Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 29Change the printer driver settings (Windows/macOS)
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 33Can third party ink be used to refill the ink cartridges?
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Cannot print after a Windows 10 update (June 2020)
- 38The printer status is Offline or Paused.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42The edge of glossy paper is smudged.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45I am having issues with the paper feed. What can I do?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.