FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What driver package format is supported by my Linux distribution?
- 5Replace Toner
- 6(Video) Load A5 long edge paper
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Replace Drum
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Confirm that a FAX I sent was received correctly.
- 11(Video) Unpack your Brother machine
- 12Document Jam
- 13Jam Tray
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 18Print Unable or Print Unable XX
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20The faxes I send are always received with a black vertical line down the page.
- 21(Video) Load A5 short edge/A4/Letter paper
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25How to identify your Operating System (OS).
- 26Select Receive mode.
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Cartridge Error
- 29Turn the Toner Save mode on or off
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31My Brother machine could not be found over the network when I installed drivers on my PC.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Fuser Error or Self-Diagnostic
- 40TONER ENDED
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Toner Low
- 43Scan a document in Mac OS X 10.7.
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45What is the "Station ID" and how do I set it?
- 46What is the BRAdmin Professional software used for?
- 47To install the printer driver easily using a tool. (Linux)
- 48(Video) Set up your Brother machine
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?