FAQs & Troubleshooting
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212 Results
- 1Replace Toner
- 2(Video) Load A5 long edge paper
- 3Replace Drum
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Jam Inside
- 6(Video) Load A5 short edge/A4/Letter paper
- 7What is Brother iPrint&Scan?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Jam Tray
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17No Toner
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19What driver package format is supported by my Linux distribution?
- 20The printer status is Offline or Paused.
- 21Document Jam
- 22(Video) Unpack your Brother machine
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Load paper in the paper tray
- 25"Offline" appears on the Status Monitor.
- 26What is Toner Continue Mode?
- 27Drum End Soon
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31How to identify your Operating System (OS).
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Print Unable or Print Unable XX
- 34Fuser Error or Self-Diagnostic
- 35TONER ENDED
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37(Video) Set up your Brother machine
- 38Turn the Toner Save mode on or off
- 39Black lines down the page
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Delete print jobs from the print queue.
- 42No Drum
- 43Toner Low
- 44Drum !
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Check the remaining ink or toner level (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Printing/ Scanning with a mobile device