FAQs & Troubleshooting
![]() |
Popular |
216 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from or scan to Android™ Smartphone?
- 6(Video) Load A5 short edge/A4/Letter paper
- 7Jam Inside
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Toner Low
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17(Video) Load A5 long edge paper
- 18How to identify your Operating System (OS).
- 19The printer status is Offline or Paused.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Jam Tray
- 24"Offline" appears on the Status Monitor.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 29Unable to Scan / Scan Unable
- 30Black lines down the page
- 31Set up your Brother machine on a wireless network.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35(Video) Unpack your Brother machine
- 36Document Jam
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41Drum !
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46What is Toner Continue Mode?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Protect your Brother machine against unauthorised access over the network
- 49Load paper in the paper tray
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.