FAQs & Troubleshooting
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144 Results
- 1Jam Inside
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 4Can I print from or scan to Android™ Smartphone?
- 5No Drum
- 6Document Jam
- 7Jam Tray
- 8Turn the Toner Save mode on or off
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Replace Drum
- 12Black lines down the page
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 16Unable to Scan / Scan Unable
- 17Fuser Error or Self-Diagnostic
- 18Drum End Soon
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Replace Toner
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23Change the printer driver settings (Windows/macOS)
- 24No Toner
- 25Drum !
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31How to identify your Operating System (OS).
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Select Receive mode.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I'm having an issue with the print quality.
- 36Toner Low
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38The keys on the control panel do not respond or triple beep when I press them.
- 39Clean the corona wire of the drum unit.
- 40What is the "Station ID" and how do I set it?
- 41To install the printer driver easily using a tool. (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Windows 10 Support Information
- 44Can I use AirPrint with my Brother machine?
- 45Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48TONER ENDED
- 49The printer status is Offline or Paused.
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
