FAQs & Troubleshooting
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148 Results
- 1What driver package format is supported by my Linux distribution?
- 2Replace Toner
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 5Jam Tray
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 10Cartridge Error
- 11No Paper
- 12Black lines down the page
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18Fuser Error or Self-Diagnostic
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Toner Low
- 21I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 22Where can I find my Brother machine's serial number?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26Command List of brscan. (Linux)
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Verify if the Brother machine has a dial tone
- 32Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 33Document Jam
- 34I am having a problem receiving faxes.
- 35Jam Inside
- 36Turn the Toner Save mode on or off
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43How to identify your Operating System (OS).
- 44What is Toner Continue Mode?
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47No Drum
- 48No Toner
- 49The printer status is Offline or Paused.
- 50Is my Brother machine compatible with third party print servers?