FAQs & Troubleshooting
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148 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Turn the Toner Save mode on or off
- 7Can I print from or scan to Android™ Smartphone?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Jam Inside
- 10How to identify your Operating System (OS).
- 11Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What driver package format is supported by my Linux distribution?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Can I use AirPrint with my Brother machine?
- 18Confirm that a FAX I sent was received correctly.
- 19"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 20Select Receive mode.
- 21I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 22Drum !
- 23Document Jam
- 24Jam Tray
- 25Replace Drum
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30No Toner
- 31What is the recommended paper?
- 32Print Unable or Print Unable XX
- 33The printer status is Offline or Paused.
- 34No Paper
- 35Toner Low
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38I am experiencing problems sending a fax.
- 39Black lines down the page
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Unable to Scan / Scan Unable
- 43Fuser Error or Self-Diagnostic
- 44Wrong Paper Type
- 45I am having a problem receiving faxes.
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47No Drum
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Scan a document using Brother iPrint&Scan. (macOS only)