FAQs & Troubleshooting
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Popular |
146 Results
- 1Unable to Scan / Scan Unable
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Toner
- 4No Drum
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 9Fuser Error or Self-Diagnostic
- 10No Paper
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 13Replace Drum
- 14Black lines down the page
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I use AirPrint with my Brother machine?
- 17What is the recommended paper?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21What is Toner Continue Mode?
- 22Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 23No Toner
- 24Wrong Paper Type
- 25Drum End Soon
- 26"Offline" appears on the Status Monitor.
- 27Clean the corona wire of the drum unit.
- 28What driver package format is supported by my Linux distribution?
- 29Large characters are printed incorrectly. (Linux)
- 30A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32How to identify your Operating System (OS).
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Select Receive mode.
- 35Change the printer driver settings (Windows/macOS)
- 36Print Unable or Print Unable XX
- 37Cartridge Error
- 38TONER ENDED
- 39The printer status is Offline or Paused.
- 40I cannot scan via USB. (Mac OS X)
- 41Toner Low
- 42Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 43Drum !
- 44Document Jam
- 45Out of Memory
- 46Jam Tray
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
