FAQs & Troubleshooting
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117 Results
- 1The left or right side of the label is not printed correctly.
- 2How to set the Direct Thermal or Thermal Transfer Print Methods
- 3How to load the Media
- 4The label is skipped when printing.
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6I cannot install the Windows driver.
- 7How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 8How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 9How to connect the printer to your computer
- 10How to install the Windows driver via Wi-Fi®/ wired network
- 11The printing position of small label is incorrect.
- 12How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 13Using the CommTool (for Windows)
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 15The label wraps around the platen roller when using the cutter.
- 16How to adjust the cut position (For Windows)
- 17How to execute the printer configuration (Self-test) to debug
- 18How to add a new stock from the Seagull driver
- 19How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 20How to update firmware to all printers on the same subnet at the same time
- 21How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 22Enable or disable Bluetooth Low Energy (BLE)
- 23How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 24How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 25Printing the printer configuration (Self-test)
- 26The print quality is poor.
- 27The time on the printer is incorrect.
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29How to install the Windows driver via Bluetooth®
- 30When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 31The printed label is wrinkled.
- 32How to skip the AUTO.BAS program only one time by directly operating the printer
- 33How to reset the printer settings by directly operating the printer
- 34How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 35How to change the speed and density in BarTender
- 36How to change the printer code page
- 37How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 38How to update the firmware
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42How do I reset Wi-Fi® setting?
- 43Printing is not possible.
- 44Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 48How to get Bluetooth MAC Address with the CommTool (for Windows)
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50How to adjust the printout position