FAQs & Troubleshooting
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117 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 3How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 4How do I reset Wi-Fi® setting?
- 5The printing position of small label is incorrect.
- 6How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 7How to connect the printer to your computer
- 8Printing the printer configuration (Self-test)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11I cannot install the Windows driver.
- 12How to install the Windows driver via Wi-Fi®/ wired network
- 13The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 14The time on the printer is incorrect.
- 15How to load the Ribbon
- 16How to update the firmware
- 17How to update firmware to all printers on the same subnet at the same time
- 18How to install Brother software on a computer not connected to the Internet
- 19BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 20How to get Bluetooth MAC Address with the CommTool (for Windows)
- 21Memory full error occurred.
- 22I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 23How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 24How to open the Devices and Printers window
- 25Printed barcodes cannot be read.
- 26The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 27(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30How to clean the Platen Roller
- 31How to identify your Operating System (OS) for Windows or Mac
- 32I cannot use some functions in BRAdmin Professional 4.
- 33How to load the Media/Ribbon
- 34How do I print vertical text? (P-touch Editor 5.x for Windows)
- 35(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 36The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 39The label wraps around the platen roller when using the cutter.
- 40How to adjust the cut position (For Windows)
- 41How to set the Direct Thermal or Thermal Transfer Print Methods
- 42I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 43I cannot print barcodes correctly using BarTender.
- 44Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 47Enable or disable Bluetooth Low Energy (BLE)
- 48Using the CommTool (for Windows)
- 49How to install the Windows driver via Bluetooth®
- 50When printing with the thermal transfer method, the print or cutting position gradually shifts.