FAQs & Troubleshooting
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117 Results
- 1How to adjust the cut position (For Windows)
- 2How to update the firmware
- 3How to transfer the print programs or templates using FBPL commands
- 4The print quality is poor.
- 5How to connect the printer to your computer
- 6How to set the Direct Thermal or Thermal Transfer Print Methods
- 7The label wraps around the platen roller when using the cutter.
- 8How to skip the AUTO.BAS program only one time by directly operating the printer
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 11How to clean the Platen Roller
- 12Enable or disable Bluetooth Low Energy (BLE)
- 13How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 14How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 15Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 16How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 17The left or right side of the label is not printed correctly.
- 18I cannot install the Windows driver.
- 19Using the CommTool (for Windows)
- 20How to get Bluetooth MAC Address with the CommTool (for Windows)
- 21How to install the Windows driver via Bluetooth®
- 22The printing position of small label is incorrect.
- 23How to add a new stock from the Seagull driver
- 24How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 27Where can I find the printer's network settings, such as IP address?
- 28The label is skipped when printing.
- 29How to change the printer code page
- 30How to load the Media
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32Printing the printer configuration (Self-test)
- 33How to install the Windows driver via Wi-Fi®/ wired network
- 34When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 35How to execute the printer configuration (Self-test) to debug
- 36How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 37How to update firmware to all printers on the same subnet at the same time
- 38How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 39Printing is not possible.
- 40The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44The printed label is wrinkled.
- 45How to clean the Print Head
- 46How to adjust the printout position
- 47How to load the Ribbon
- 48How do I clean / maintain my printer?
- 49How to identify your Operating System (OS) for Windows or Mac
- 50I can no longer print from my computer via Bluetooth®, even though I was able to print previously.