FAQs & Troubleshooting
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116 Results
- 1The label is skipped when printing.
- 2How to load the Media
- 3How to connect the printer to your computer
- 4How do I reset Wi-Fi® setting?
- 5The left or right side of the label is not printed correctly.
- 6The printing position of small label is incorrect.
- 7How to set the Direct Thermal or Thermal Transfer Print Methods
- 8How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 9How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 10How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 11How to skip the AUTO.BAS program only one time by directly operating the printer
- 12I cannot install the Windows driver.
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16Using the CommTool (for Windows)
- 17How to install the Windows driver via Bluetooth®
- 18When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 19How to execute the printer configuration (Self-test) to debug
- 20How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 21The power indicator does not light.
- 22The time on the printer is incorrect.
- 23How to adjust the cut position (For Windows)
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 25How to add a new stock from the Seagull driver
- 26How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 27I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 28Enable or disable Bluetooth Low Energy (BLE)
- 29Memory full error occurred.
- 30The print quality is poor.
- 31The label wraps around the platen roller when using the cutter.
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 34How to load the Ribbon
- 35How to transfer the print programs or templates using FBPL commands
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 39I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 40How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 41How to update firmware to all printers on the same subnet at the same time
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44Printing is not possible.
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46How to get Bluetooth MAC Address with the CommTool (for Windows)
- 47How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 48Where can I find the printer's network settings, such as IP address?
- 49I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
