FAQs & Troubleshooting
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110 Results
- 1How to load the Ribbon
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3How to load the Media
- 4How do I reset Wi-Fi® setting?
- 5How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7The printing position of small label is incorrect.
- 8The label wraps around the platen roller when using the cutter.
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10Using the CommTool (for Windows)
- 11How to connect the printer to your computer
- 12How to install the Windows driver via Wi-Fi®/ wired network
- 13The time on the printer is incorrect.
- 14How to add a new stock from the Seagull driver
- 15The label is skipped when printing.
- 16How to update firmware to all printers on the same subnet at the same time
- 17The left or right side of the label is not printed correctly.
- 18How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 20How to transfer the print programs or templates using FBPL commands
- 21Printing is not possible.
- 22I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 23I cannot install the Windows driver.
- 24Memory full error occurred.
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 26The power indicator does not light.
- 27How to identify your Operating System (OS) for Windows or Mac
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 30When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 31How to execute the printer configuration (Self-test) to debug
- 32How to reset the printer settings by directly operating the printer
- 33How to change the printer code page
- 34How to update the firmware
- 35How to install Brother software on a computer not connected to the Internet
- 36How to clean the Platen Roller
- 37How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 38Where can I find the printer's network settings, such as IP address?
- 39The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 40The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 41How to skip the AUTO.BAS program only one time by directly operating the printer
- 42How to clean the Print Head
- 43Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 44The printed label is wrinkled.
- 45How to change the speed and density in BarTender
- 46I cannot connect my machine to the wireless network.
- 47Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 48How do I uninstall the printer driver?
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50How do I clean / maintain my printer?