FAQs & Troubleshooting
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110 Results
- 1How to load the Media
- 2I cannot install the Windows driver.
- 3How to connect the printer to your computer
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How to update the firmware
- 6How to set the Direct Thermal or Thermal Transfer Print Methods
- 7I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 8The printing position of small label is incorrect.
- 9Using the CommTool (for Windows)
- 10The label is skipped when printing.
- 11How to change the printer code page
- 12How to load the Ribbon
- 13How to adjust the cut position (For Windows)
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17The time on the printer is incorrect.
- 18The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 19How to execute the printer configuration (Self-test) to debug
- 20How to update firmware to all printers on the same subnet at the same time
- 21(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22How to open the Devices and Printers window
- 23How to transfer the print programs or templates using FBPL commands
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25The left or right side of the label is not printed correctly.
- 26Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 27I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 28How to clean the Print Head
- 29Printing the printer configuration (Self-test)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31Where can I find the printer's network settings, such as IP address?
- 32I cannot connect my machine to the wireless network.
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35The print quality is poor.
- 36How do I clean / maintain my printer?
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 40The power indicator does not light.
- 41How to install the Windows driver via Wi-Fi®/ wired network
- 42How to install the Windows driver via Wi-Fi®/ wired network
- 43(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 44The label wraps around the platen roller when using the cutter.
- 45When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 46The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 47The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 48The printed label is wrinkled.
- 49Unnecessary data such as ASCII data are printed.
- 50How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer