FAQs & Troubleshooting
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109 Results
- 1How to load the Media
- 2How to add a new stock from the Seagull driver
- 3The left or right side of the label is not printed correctly.
- 4How to set the Direct Thermal or Thermal Transfer Print Methods
- 5How to connect the printer to your computer
- 6The printing position of small label is incorrect.
- 7How to load the Ribbon
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 10How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to adjust the cut position (For Windows)
- 12I cannot install the Windows driver.
- 13How to execute the printer configuration (Self-test) to debug
- 14How to update firmware to all printers on the same subnet at the same time
- 15The time on the printer is incorrect.
- 16How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 17How to change the printer code page
- 18How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 19How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 20Using the CommTool (for Windows)
- 21Printing is not possible.
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23Where can I find the printer's network settings, such as IP address?
- 24How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 25The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 26I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 27I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 28The label is skipped when printing.
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 33The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 34When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 35How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 38How to change the speed and density in BarTender
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40How to adjust the printout position
- 41How do I reset Wi-Fi® setting?
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44The label wraps around the platen roller when using the cutter.
- 45How to skip the AUTO.BAS program only one time by directly operating the printer
- 46How to update the firmware
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49Printing the printer configuration (Self-test)
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)