FAQs & Troubleshooting
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109 Results
- 1The printing position of small label is incorrect.
- 2BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 3How to load the Media
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5Printing is not possible.
- 6The left or right side of the label is not printed correctly.
- 7How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 8How to execute the printer configuration (Self-test) to debug
- 9How to set the Direct Thermal or Thermal Transfer Print Methods
- 10How to connect the printer to your computer
- 11How to install the Windows driver via Wi-Fi®/ wired network
- 12How to add a new stock from the Seagull driver
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14Using the CommTool (for Windows)
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 16How to change the printer code page
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to load the Ribbon
- 19The label is skipped when printing.
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 23The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 24How to skip the AUTO.BAS program only one time by directly operating the printer
- 25How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 27How to adjust the tear position in BarTender
- 28How to update the firmware
- 29How to update firmware to all printers on the same subnet at the same time
- 30How do I reset Wi-Fi® setting?
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 33The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 34How to reset the printer settings by directly operating the printer
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36Where can I find the printer's network settings, such as IP address?
- 37I cannot connect my machine to the wireless network.
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39The power indicator does not light.
- 40How to install the Windows driver via Wi-Fi®/ wired network
- 41How to open the Devices and Printers window
- 42How to identify your Operating System (OS) for Windows or Mac
- 43When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 44I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 45Unnecessary data such as ASCII data are printed.
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48The print quality is poor.
- 49The time on the printer is incorrect.
- 50The label wraps around the platen roller when using the cutter.