FAQs & Troubleshooting
![]() |
Popular |
104 Results
- 1How to adjust the cut position (For Windows)
- 2How to load the Media
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4How to connect the printer to your computer
- 5The left or right side of the label is not printed correctly.
- 6Using the CommTool (for Windows)
- 7How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8The printing position of small label is incorrect.
- 9The label is skipped when printing.
- 10How to set the Direct Thermal or Thermal Transfer Print Methods
- 11How to execute the printer configuration (Self-test) to debug
- 12How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 15How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot install the Windows driver.
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 19How to add a new stock from the Seagull driver
- 20How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 21How to update the firmware
- 22How to install the Windows driver via Wi-Fi®/ wired network
- 23The time on the printer is incorrect.
- 24How to change the printer code page
- 25Printing is not possible.
- 26How to skip the AUTO.BAS program only one time by directly operating the printer
- 27How to update firmware to all printers on the same subnet at the same time
- 28How to transfer the print programs or templates using FBPL commands
- 29The label wraps around the platen roller when using the cutter.
- 30How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 31I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 33The power indicator does not light.
- 34How do I uninstall the printer driver?
- 35How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 36The print quality is poor.
- 37How do I reset Wi-Fi® setting?
- 38How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 39Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 40I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43Memory full error occurred.
- 44How to reset the printer settings by directly operating the printer
- 45Printing the printer configuration (Self-test)
- 46Where can I find the printer's network settings, such as IP address?
- 47How to adjust the tear position in BarTender
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50A security warning appears when accessing Web Based Management via HTTPS.