FAQs & Troubleshooting
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117 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2The left or right side of the label is not printed correctly.
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The printing position of small label is incorrect.
- 5How to add a new stock from the Seagull driver
- 6How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7How to set the Direct Thermal or Thermal Transfer Print Methods
- 8How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 9Printing the printer configuration (Self-test)
- 10When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 11Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 12How to connect the printer to your computer (for Windows)
- 13How to execute the printer configuration (Self-test) to debug
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15How to adjust the cut position (For Windows)
- 16How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 17How to get Bluetooth MAC Address with the CommTool (for Windows)
- 18I cannot install the Windows driver.
- 19How to install the Windows driver via Wi-Fi®/ wired network
- 20Memory full error occurred.
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 22How to install the Windows driver via Bluetooth®
- 23The label is skipped when printing.
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 25How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26How to change the printer code page
- 27How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 28How to load the Ribbon
- 29How to load the Media
- 30The print quality is poor.
- 31Printing is not possible.
- 32How to identify your Operating System (OS) for Windows or Mac
- 33Can I use a 38.1 mm (1.5") paper core?
- 34How to reset the printer settings by directly operating the printer
- 35I cannot connect my machine to the wireless network.
- 36The label wraps around the platen roller when using the cutter.
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39How to update the firmware
- 40How to update firmware to all printers on the same subnet at the same time
- 41I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 42How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 43The printed label is wrinkled.
- 44How to change the speed and density in BarTender
- 45How do I connect the printer and my mobile device via Bluetooth®?
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47How do I clean / maintain my printer?
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50I can no longer print from my computer via Bluetooth®, even though I was able to print previously.