FAQs & Troubleshooting
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117 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3The left or right side of the label is not printed correctly.
- 4The printing position of small label is incorrect.
- 5The label is skipped when printing.
- 6How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10Printing is not possible.
- 11How to connect the printer to your computer (for Windows)
- 12How to add a new stock from the Seagull driver
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14I cannot install the Windows driver.
- 15The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 16How to execute the printer configuration (Self-test) to debug
- 17How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 18How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 19The print quality is poor.
- 20How to load the Ribbon
- 21How to transfer the print programs or templates using FBPL commands
- 22How to adjust the cut position (For Windows)
- 23Using the CommTool (for Windows)
- 24When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 25How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 26How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29Printing the printer configuration (Self-test)
- 30How to set the Direct Thermal or Thermal Transfer Print Methods
- 31How to update firmware to all printers on the same subnet at the same time
- 32How to get Bluetooth MAC Address with the CommTool (for Windows)
- 33How to reset the printer settings by directly operating the printer
- 34How to install the Windows driver via Bluetooth®
- 35How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 36I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 37How to adjust the printout position
- 38How do I connect the printer and my mobile device via Bluetooth®?
- 39(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 43How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44How to change the printer code page
- 45How to install Brother software on a computer not connected to the Internet
- 46How to open the Devices and Printers window
- 47Where can I find the printer's network settings, such as IP address?
- 48The printed label is wrinkled.
- 49(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)