FAQs & Troubleshooting
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112 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 3An RFID error occurred.
- 4How to load the Ribbon
- 5The printing position of small label is incorrect.
- 6I cannot install the Windows driver.
- 7How to install the Windows driver via Wi-Fi®/ wired network
- 8How to install the External Roll Holder (Optional)
- 9How to update the firmware
- 10How to connect the printer to your computer (for Windows)
- 11The label wraps around the platen roller when using the cutter.
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13How to install the Windows driver via Bluetooth®
- 14Enable or disable Bluetooth Low Energy (BLE)
- 15Using the CommTool (for Windows)
- 16RFID calibration does not finish or fails. I cannot write RFID tags.
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20The left or right side of the label is not printed correctly.
- 21How to adjust the cut position (For Windows)
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 24How to transfer the print programs or templates using FBPL commands
- 25I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 26The power indicator does not light.
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to add a new stock from the Seagull driver
- 29How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 30How to load the Media
- 31How do I reset Wi-Fi® setting?
- 32Printing is not possible.
- 33The label is skipped when printing.
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 36How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 37How to install Brother software on a computer not connected to the Internet
- 38How do I connect the printer and my mobile device via Bluetooth®?
- 39How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 40How to get Bluetooth MAC Address with the CommTool (for Windows)
- 41Can I use a 38.1 mm (1.5") paper core?
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 43How to reset the printer settings by directly operating the printer
- 44I cannot connect my machine to the wireless network.
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 47How to calibrate the RFID
- 48The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 49How to execute the printer configuration (Self-test) to debug
- 50How to clean the Print Head