FAQs & Troubleshooting
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119 Results
- 1How to clean the Platen Roller
- 2How do I clean / maintain my printer?
- 3How to clean the Print Head
- 4An RFID error occurred.
- 5How to calibrate the RFID
- 6The label wraps around the platen roller when using the cutter.
- 7Enable or disable Bluetooth Low Energy (BLE)
- 8How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9Printing the printer configuration (Self-test)
- 10The time on the printer is incorrect.
- 11How to change the printer code page
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13I cannot install the Windows driver.
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 16When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 17The left or right side of the label is not printed correctly.
- 18The printing position of small label is incorrect.
- 19Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 20The label is skipped when printing.
- 21I cannot connect my machine to the wireless network.
- 22How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 24How to add a new stock from the Seagull driver
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 27How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 28How to load the Media
- 29How to update firmware to all printers on the same subnet at the same time
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33How do I reset Wi-Fi® setting?
- 34How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 35How to identify your Operating System (OS) for Windows or Mac
- 36When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 39(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40The print quality is poor.
- 41The power indicator does not light.
- 42The printer does not start printing immediately
- 43How to change the speed and density in BarTender
- 44How to adjust the tear position in BarTender
- 45How to adjust the printout position
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49How do I uninstall the printer driver?
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)