FAQs & Troubleshooting
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189 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3What methods can I use to configure wireless settings?
- 4I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 5How do I install/change the RD roll?
- 6How to set the Cutter
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8Adding a custom media size for continuous roll (Linux®)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Print free-length labels with the set length (Linux®)
- 12The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 13How do I transfer label or slip templates?
- 14Which interface can I use?
- 15Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17Use Remote Update to download files to your printer from a USB flash drive
- 18The Printer Setting Tool does not start.
- 19Uninstalling the printer drivers (Linux®)
- 20How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23I cannot print after updating the firmware or font data.
- 24How to set the Peeler
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26What iOS mobile application can I use?
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 30Creating a label with GIMP (Linux®)
- 31Creating a label with OpenOffice (Linux®)
- 32How to use a linerless roll list
- 33When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 34Use Remote Update to download files to your printer from an FTP server
- 35Installing the LPR driver and CUPS wrapper driver (Linux®)
- 36How to open the Devices and Printers window
- 37When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 38What Android™ mobile application can I use?
- 39Printing is not possible. (USB connection)
- 40The power button does not light up.
- 41Can I set a different media width when using an OpenOffice template? (Linux®)
- 42How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 43How do I connect the printer to my mobile device via Bluetooth®?
- 44How to set the Head Unit
- 45Large characters are printed incorrectly. (Linux®)
- 46Where can I find my Brother printer's serial number?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48Where can I find the printer's network settings, such as IP address?
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50The print result does not improve even if I adjust the print density.
