FAQs & Troubleshooting
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Popular |
108 Results
- 1How to connect the printer to your computer (for Windows)
- 2How to install the Windows driver via Wi-Fi®/ wired network
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4How to load the Media
- 5Using the CommTool (for Windows)
- 6How to attach the External Roll Mount (Optional)
- 7I cannot install the Windows driver.
- 8How to load the Ribbon
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10How to set the Direct Thermal or Thermal Transfer Print Methods
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12The printing position of small label is incorrect.
- 13The label wraps around the platen roller when using the cutter.
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15Printing the printer configuration (Self-test)
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 18How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 19The print quality is poor.
- 20The time on the printer is incorrect.
- 21How to skip the AUTO.BAS program only one time by directly operating the printer
- 22How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 23How to update the firmware
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25Printing is not possible.
- 26I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 27The label is skipped when printing.
- 28How to change the speed and density in BarTender
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30Where can I find the printer's network settings, such as IP address?
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32The power indicator does not light.
- 33How to adjust the cut position (For Windows)
- 34How to add a new stock from the Seagull driver
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39How to execute the printer configuration (Self-test) to debug
- 40How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43Printed barcodes cannot be read.
- 44How to transfer the print programs or templates using FBPL commands
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
