FAQs & Troubleshooting
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106 Results
- 1How to load the Media
- 2Using the CommTool (for Windows)
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The left or right side of the label is not printed correctly.
- 5How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 6The time on the printer is incorrect.
- 7The label wraps around the platen roller when using the cutter.
- 8How to load the Ribbon
- 9How to attach the External Roll Mount (Optional)
- 10Printing is not possible.
- 11I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 14How to execute the printer configuration (Self-test) to debug
- 15How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16The power indicator does not light.
- 17How to install the Windows driver via Wi-Fi®/ wired network
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 20Memory full error occurred.
- 21Printing the printer configuration (Self-test)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 25How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 26Printed barcodes cannot be read.
- 27How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 28How to connect the printer to your computer (for Windows)
- 29I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 30The label is skipped when printing.
- 31How to clean the Platen Roller
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34How to adjust the cut position (For Windows)
- 35How to set the Direct Thermal or Thermal Transfer Print Methods
- 36I cannot install the Windows driver.
- 37Unnecessary data such as ASCII data are printed.
- 38How to add a new stock from the Seagull driver
- 39How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 40(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 41How to skip the AUTO.BAS program only one time by directly operating the printer
- 42How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 43How to change the printer code page
- 44How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 45How to update the firmware
- 46How to install Brother software on a computer not connected to the Internet
- 47How to configure your printer by web browser
- 48How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49How do I clean / maintain my printer?
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)