FAQs & Troubleshooting
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165 Results
- 1How do I install/change the RD roll?
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Installing a CA certificate
- 5Which interface can I use?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7The Printer Setting Tool does not start.
- 8When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 9Where can I find my Brother printer's serial number?
- 10How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 11Using the Printer Setting Tool (for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13How to set the Cutter
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I reset network setting?
- 16Using the Communication settings (for Windows)
- 17How can I reset the printer?
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19How to set the Peeler
- 20How to set the Platen Roller
- 21How to identify your Operating System (OS) for Windows or Mac
- 22The power button does not light up.
- 23How to identify the printer's firmware version
- 24(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25Installing the software (for Windows)
- 26Printing is not possible. (USB connection)
- 27Using the Device Settings (for Windows)
- 28How do I switch to and use the mass storage mode?
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30When I print a long label or many labels continuously, printing suddenly stops.
- 31Using Web Based Management
- 32The print result does not improve even if I adjust the print density.
- 33How to set the Head Unit
- 34How to install Brother software on a computer not connected to the Internet
- 35How to open the Devices and Printers window
- 36What Android™ mobile application can I use?
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38(Video) When I print many continuous labels, part of the label data is printed twice.
- 39When I print many continuous labels, part of the label data is printed twice.
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41How do I transfer label templates with P-touch Transfer Express?
- 42Labels are jammed in the machine or are not ejected correctly after printing.
- 43I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45How to delete the registry information and files related to the printer driver
- 46I cannot print after updating the firmware or font data.
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50What is the default User ID and Password for BRAdmin Light or Professional?