FAQs & Troubleshooting
![]() |
Popular |
116 Results
- 1I cannot print after updating the firmware or font data.
- 2How to set the Head Unit
- 3How to set the Platen Roller
- 4How do I install/change the RD roll?
- 5How to set the Cutter
- 6Installing the software (for Windows)
- 7How do I transfer label or slip templates?
- 8How to set the Peeler
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 12How to install Brother software on a computer not connected to the Internet
- 13How to use the Paper Size Setup (for Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I switch to and use the mass storage mode?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Printing is not possible. (USB connection)
- 20Labels are jammed in the machine or are not ejected correctly after printing.
- 21How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 22Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24Using the Printer Setting Tool (for Windows)
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29I connected multiple printers of the same model to one computer but can only print from one of them.
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33The power button does not light up.
- 34The Printer Setting Tool does not start.
- 35How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 36How to identify the printer's firmware version
- 37The media cannot be fed to the beginning of a label.
- 38The power turns off automatically.
- 39"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 40Can I directly operate my printer from a self-developed application software and print a label?
- 41How do I uninstall the printer driver?
- 42How to delete the registry information and files related to the printer driver
- 43How do I clean my printer?
- 44How to identify your Operating System (OS) for Windows or Mac
- 45The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 46My printer has suddenly stopped printing.
- 47Where can I find my Brother printer's serial number?
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 50Using the Device Settings (for Windows)