FAQs & Troubleshooting
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246 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2Use Remote Update to download files to your printer from an FTP server
- 3How do I transfer label or slip templates?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6What Android™ mobile application can I use?
- 7P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 8Printing is not possible. (USB connection)
- 9I cannot print after updating the firmware or font data.
- 10(Video) 2-color Printing is not possible.
- 112-color Printing is not possible.
- 12Using the Printer Setting Tool (for Windows)
- 13(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 21When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 24I got an error while installing the printer driver. (Linux®)
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 27(Video) Small characters or thin lines are printed faintly.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31(Video) When I print many continuous labels, part of the label data is printed twice.
- 32Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34How to print a label using AirPrint (For Mac)
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39(Video) The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 40I cannot connect my printer to the wireless network with WPS when using WPA3.
- 41I cannot connect my printer to a Windows 11 computer via USB.
- 42What iOS mobile application can I use?
- 43Where can I download Brother iPrint&Label? (iPrint&Label)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45The paper settings specified from the server computer are not reflected on the client computer.
- 46I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 47Wireless setup: Connect your printer to your computer.
- 48How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 49What is the compatible barcode protocol? (iPrint&Label)
- 50P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).