FAQs & Troubleshooting
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200 Results
- 1I cannot print.
- 2How do I transfer label or slip templates?
- 3Labels are jammed in the machine or are not ejected correctly after printing.
- 42-color Printing is not possible.
- 5The power turns off automatically.
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7Where can I find my Brother printer's serial number?
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 10When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 11I got an error while installing the printer driver. (Linux®)
- 12Where can I download the latest P-touch Editor for Mac?
- 13The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 14The power button does not light up.
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16Using the Printer Setting Tool (for Windows)
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18Using the Device Settings (for Windows)
- 19Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 20How do I transfer label templates with P-touch Transfer Express?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 24How do I print labels distributed to multiple printers?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 27(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28Using the Printer Setting Tool (for Mac)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 31What is the default User ID and Password for BRAdmin Light or Professional?
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33(Video) When I print many continuous labels, part of the label data is printed twice.
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Installing the software
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 39How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver.
- 41Some of the print options in OpenOffice do not work. (Linux®)
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 44How to identify your Operating System (OS) for Windows or Mac
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46Print free-length labels with the set length (Linux®)
- 47I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 48Poor print quality when printing on narrow labels. (iPrint&Label)
- 49Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)