FAQs & Troubleshooting
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181 Results
- 1How do I clear paper jam?
- 2Where can I download the latest P-touch Editor for Mac?
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4How do I transfer label or slip templates?
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11When I try to print a label, it comes out blank. (for Mac)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 15How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 16How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 17Where can I find my Brother printer's serial number?
- 18The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 19(Video) Small characters or thin lines are printed faintly.
- 20I cannot discover the product with the configuration utility.
- 21How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together?
- 23Suddenly my print server stopped printing.
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 26How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27How do I uninstall the printer driver?
- 28Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 29How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 30How to make labels using Small Address Label (P-touch Editor 3.2 for Mac)
- 31A different IP address is assigned every time the product is booted.
- 32How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 38What are the cleaning sheets for? When do I use them?
- 39When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41How do I transfer label templates with P-touch Transfer Express?
- 42Printing is not possible. (USB connection)
- 43I have an occasional printing problem.
- 44How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 47How do I find the MAC address (Ethernet address) of the PS9000?
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50I cannot save a file downloaded from the Brother support website (For Windows)