FAQs & Troubleshooting
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190 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5How to delete the registry information and files related to the printer driver
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Printing is not possible. (USB connection)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12I cannot discover the product with the configuration utility.
- 13How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 14How do I install/change the label roll?
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16Can I set a different media width when using an OpenOffice template? (Linux®)
- 17I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the QL printer was connected, but the installation does not continue.
- 18Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20The driver downloaded from the website cannot be installed.
- 21What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 22What are the cleaning sheets for? When do I use them?
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 26Where can I find my Brother printer's serial number?
- 27How do I uninstall the printer driver?
- 28How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31Printing is not possible. (P-touch Editor5.3 for Mac)
- 32The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 33Can multiple P-touch printers be connected to PS-9000?
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35Labels are jammed in the machine or are not ejected correctly after printing.
- 36How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 37How do I reset the PS-9000 to factory default settings?
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39(Video) Small characters or thin lines are printed faintly.
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 46How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 47I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 48Uninstalling the printer drivers (Linux®)
- 49How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50Small characters or thin lines are printed faintly.