FAQs & Troubleshooting
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209 Results
- 1How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3I cannot connect my printer and print via Bluetooth® on macOS 12.
- 4How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 5How do I transfer label or slip templates?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 8Using the Printer Setting Tool (for Windows)
- 9What is the default User ID and Password for BRAdmin Light or Professional?
- 10How do I install/change the label roll?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 13How do I clean my printer?
- 14Printing is not possible. (P-touch Editor5.3 for Mac)
- 15How do I switch to and use the mass storage mode?
- 16What iOS mobile application can I use?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18I cannot print and my printer is identified as an unknown device.
- 19I cannot connect my printer to a Windows 11 computer via USB.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 22How can I connect my printer wirelessly?
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 26Using the Printer Setting Tool (for Mac)
- 27Installing the software
- 28Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 29How do I reset network setting?
- 30Printing is not possible. (USB connection)
- 31How to identify the printer's firmware version
- 32"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 33P-touch Editor crashes when I open it on my Mac.
- 34Installing a CA certificate
- 35How to print a label using AirPrint (For Mac)
- 36How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 37How do I connect the printer to my mobile device via Bluetooth®?
- 38What Android™ mobile application can I use?
- 39How do I connect the printer to my computer via Wi-Fi® using an access point?
- 40Where can I download Brother iPrint&Label? (iPrint&Label)
- 41How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 42How do I transfer label templates with P-touch Transfer Express?
- 43When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 44How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 45How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47The power button does not light up.
- 48I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 49Where can I download the latest P-touch Editor for Mac?
- 50How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
