FAQs & Troubleshooting
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208 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 3How do I clean my printer?
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I transfer label or slip templates?
- 8Using the Printer Setting Tool (for Mac)
- 9Using the Printer Setting Tool (for Windows)
- 10How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 11What Android™ mobile application can I use?
- 12How do I switch to and use the mass storage mode?
- 13How to print a label using AirPrint (For Mac)
- 14Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 15Where can I find my Brother printer's serial number?
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 18How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 19Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21Printing is not possible. (USB connection)
- 22(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23How do I install/change the label roll?
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25Can I use the app with my iPad? (iPrint&Label)
- 26When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 27Using the Device Settings (for Windows)
- 28(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 29Supported File Formats and how to print on Raspbian (Linux®)
- 30"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 33How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37(Video) When I print many continuous labels, part of the label data is printed twice.
- 38How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 39I cannot connect my printer to the wireless network with WPS when using WPA3.
- 40I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 41How do I reset network setting?
- 42I cannot print and my printer is identified as an unknown device.
- 43Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 44I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 45Supported File Formats and how to print on Raspbian lite (Linux®)
- 46Using the Communication settings (for Windows)
- 47P-touch Editor crashes when I open it on my Mac.
- 48I cannot connect my printer and print via Bluetooth® on macOS 12.
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50(Video) Small characters or thin lines are printed faintly.