FAQs & Troubleshooting
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172 Results
- 1How can I reset the printer?
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label or slip templates?
- 4Supported File Formats and how to print on Raspbian (Linux®)
- 5When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 6Where can I download Brother iPrint&Label? (iPrint&Label)
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9The power button does not light up.
- 10Where can I download the latest P-touch Editor for Mac?
- 11I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 12Installing the software
- 13What Android™ mobile application can I use?
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20Can I change the barcode protocol inside the templates? (iPrint&Label)
- 21How can I print using Portrait? (iPrint&Label)
- 22If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 23How do I uninstall the printer driver?
- 24How to identify your Operating System (OS) for Windows or Mac
- 25Adding a custom media size for continuous tape / roll (Linux®)
- 26Where can I find my Brother printer's serial number?
- 27"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 28Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 29Small characters or thin lines are printed faintly.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Using the Printer Setting Tool (for Mac)
- 32Can I change the barcode settings like barocde size? (iPrint&Label)
- 33How to identify the printer's firmware version
- 34How to delete the registry information and files related to the printer driver
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 39Labels are jammed in the machine or are not ejected correctly after printing.
- 40My printer has suddenly stopped printing.
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 43I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 44I cannot print and my printer is identified as an unknown device.
- 45Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 46Supported File Formats and how to print on Raspbian lite (Linux®)
- 47Information before downloading for Raspbian/Raspbian lite (Linux®)
- 48How to install Brother software on a computer not connected to the Internet
- 49How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 50I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)