FAQs & Troubleshooting
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192 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 3When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 4The paper settings specified from the server computer are not reflected on the client computer.
- 5How do I transfer label or slip templates?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7Where can I find my Brother printer's serial number?
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11A different IP address is assigned every time the product is booted.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15When I try to print a label, it comes out blank. (for Mac)
- 16How do I install/change the DK roll?
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18I cannot discover the product with the configuration utility.
- 19When I print a long label or many labels continuously, printing suddenly stops.
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21Where can I download the latest P-touch Editor for Mac?
- 22Some of the print options in OpenOffice do not work. (Linux®)
- 23Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 28Printing is not possible. (P-touch Editor5.3 for Mac)
- 29Suddenly my print server stopped printing.
- 30P-touch Editor crashes when I open it on my Mac.
- 31How to open the Devices and Printers window
- 32How do I uninstall the printer driver?
- 33How to delete the registry information and files related to the printer driver
- 34How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35How can I change the unit of measurement (mm or inches)? (P-touch Editor 3.2 for Mac)
- 36Printing is not possible. (P-touch Editor 5.0 for Mac)
- 37The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 38How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 39How do I reset the PS-9000 to factory default settings?
- 40When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 41Print free-length labels with the set length (Linux®)
- 42Creating a label with GIMP (Linux®)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 46When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49The driver downloaded from the website cannot be installed.
- 50Printing is not possible. (USB connection)