FAQs & Troubleshooting
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136 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3What is Brother iPrint&Scan?
- 4Jam C Inside
- 5How to identify your Operating System (OS).
- 6Jam F OP Tray
- 7Jam B Inside
- 8Can I print from or scan to Android™ Smartphone?
- 9Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 10Jam D Duplex
- 11Jam MP Tray
- 12Jam E Rear
- 13Delete print jobs from the print queue.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Discover the MAC address of the Brother network card
- 18Replace Parts
- 19I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22No Cartridge
- 23The printer status is Offline or Paused.
- 24Reset the print server to the default factory settings.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27No DX Tray
- 28Enable the Brother machine's network interface.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Waste Tank Full
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Reduce printing noise.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37Short Paper
- 38Size Error
- 39Is my Brother machine compatible with Windows Vista?
- 40DX Lever Error
- 41What is the BRAdmin Professional software used for?
- 42BackCover closed
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Output Tray Full
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Cartridge Error
- 49Cover is Open
- 50Manual Feed