FAQs & Troubleshooting
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122 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Enable the Brother machine's network interface.
- 5Use Universal Print (Windows)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8Discover the MAC address of the Brother network card
- 9What driver package format is supported by my Linux distribution?
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11The printer status is Offline or Paused.
- 12Cannot Detect
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Toner Low
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 16Storage Full
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18What is the default password for my Brother machine?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Cannot print after a Windows 10 update (June 2020)
- 21Check the remaining ink or toner level (Linux)
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Protect your Brother machine against unauthorised access over the network
- 24Open the Status Monitor (Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Change the printer driver settings (Windows)
- 27Toner Error
- 28Install the Mailbox.
- 29Reset the Network Settings to the Factory Settings
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Wrong Toner Cartridge
- 32Access Web Based Management
- 33Cartridge Error
- 34Correct the Color Printing
- 35Unusable Device
- 36Replace the Drum Unit
- 37What is the recommended paper?
- 38Replace the Toner Cartridge
- 39Print the Network Configuration Report
- 40Media Type Mismatch or Media Mismatch
- 41Too Many Trays
- 42What is the difference between the toner cartridge and the drum unit?
- 43Tray 2 Error / Tray 3 Error / Tray 4 Error
- 44The color of your printouts is not what you expected
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 48Replace the Waste Toner Box
- 49Paper is Jammed in the 2-sided Tray
- 50Add your Brother machine with AirPrint (macOS)