FAQs & Troubleshooting
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184 Results
- 116/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 216/04/2025Set up your Brother machine on a wireless network.
- 316/04/2025I cannot print from my computer via USB.
- 403/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 505/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 613/12/2024How to identify your Operating System (OS).
- 724/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 815/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 928/05/2024Drum End Soon
- 1014/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1104/12/2023Toner Low
- 1210/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1408/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1501/06/2023Add your Brother machine with AirPrint (macOS)
- 1601/06/2023Delete print jobs from the print queue.
- 1707/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1827/03/2023"Offline" appears on the Status Monitor.
- 1927/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2027/03/2023Change the printer driver settings (Windows/macOS)
- 2127/03/2023The printer status is Offline or Paused.
- 2215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2314/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2414/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2506/01/2023Condensation
- 2619/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2719/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2813/12/2022Open the Status Monitor
- 2922/11/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 3020/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3309/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3419/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3530/06/2022Check the Node Name of the Brother machine
- 3623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3720/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3809/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4201/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4417/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4510/03/2022Drum !
- 4609/02/2022Replace Drum
- 4714/12/2021Print both sides of paper or a booklet automatically
- 4815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4910/11/2021Open the Control Panel (For Windows)
- 5014/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)