FAQs & Troubleshooting
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183 Results
- 1Install the optional lower tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Drum End Soon
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Adjust color settings by using the custom setting in the printer driver
- 7Jam Inside
- 8Jam Tray / Jam Tray 1 / Jam Tray 2
- 9Load paper in the paper tray
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Delete print jobs from the print queue.
- 18Print on envelopes, labels or thick paper from the MP Tray
- 19Add your Brother machine with AirPrint (macOS)
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 24Print both sides of paper or a booklet automatically
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26What can happen if the wrong paper is used in your machine.
- 27Turn the Toner Save Mode on or off.
- 28Cannot print after a Windows 10 update (June 2020)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31What is AirPrint?
- 32Check the Node Name of the Brother machine
- 33Install extra memory
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Replace Toner
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40Protect your Brother machine against unauthorised access over the network
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Change the printer driver settings (Windows/macOS)
- 45What kind of memory can I use?
- 46Clean the inside of the machine
- 47Clean the corona wire
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Disable the APIPA protocol.
- 50What is the recommended paper?