FAQs & Troubleshooting
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180 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Load paper in the paper tray
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7Can I print from or scan to Android™ Smartphone?
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Adjust color settings by using the custom setting in the printer driver
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13The printer status is Offline or Paused.
- 14Replace Toner
- 15Replace Laser
- 16Jam Inside
- 17Replace Drum
- 18Turn the Toner Save Mode on or off.
- 19Toner Low
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Jam Rear
- 23Jam MP Tray
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25What is the recommended paper?
- 26Replace Belt
- 27Reset the print server to the default factory settings.
- 28Print on envelopes, labels or thick paper from the MP Tray
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Replace WT Box
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32What is AirPrint?
- 33I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Drum End Soon
- 36Wrinkle
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Enable the Brother machine's network interface.
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What can happen if the wrong paper is used in your machine.
- 42Disable the APIPA protocol.
- 43Install extra memory
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Calibrate or Calibration Failed or Calibration.
- 46Size Error DX or Size Error 2-sided
- 47Out of Memory / Print Data Full
- 48Replace Fuser
- 49Add your Brother machine with AirPrint (macOS)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.