FAQs & Troubleshooting
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171 Results
- 1Load paper in the paper tray
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Toner
- 4Replace Belt
- 5Jam Tray / Jam Tray 1 / Jam Tray 2
- 6Turn the Toner Save Mode on or off.
- 7Replace WT Box
- 8Jam Inside
- 9Replace Drum
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What can happen if the wrong paper is used in your machine.
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14Condensation
- 15Replace Laser
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20What is Brother iPrint&Scan?
- 21Toner Error
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Replace Fuser
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 28I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 29What is the recommended paper?
- 30Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 31Add your Brother machine with AirPrint (macOS)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 35Adjust color settings by using the custom setting in the printer driver
- 36Replace PF Kit xx
- 37The printer status is Offline or Paused.
- 38Size Error DX or Size Error 2-sided
- 39Toner Low
- 40When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 41What is the BRAdmin Professional software used for?
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44Jam 2-sided
- 45Jam Rear
- 46Jam MP Tray
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50My Brother machine could not be found over the network when I installed drivers on my PC.