FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Set up your Brother machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Out of Memory
- 6Drum !
- 7Wrong Toner Cartridge
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Media Type Mismatch or Media Mismatch
- 10Too Many Trays
- 11I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 12Cannot Print ##
- 13Cooling Down
- 14(Video) Paper is Jammed inside the Machine
- 15(Video) Paper is Jammed in the Paper Tray
- 16What is the recommended paper?
- 17Add your Brother machine with AirPrint (macOS)
- 18Toner Error
- 19Cannot Detect
- 20No Paper Tray1/Tray2/MP Tray
- 21(Video) Paper is Jammed in the MP tray
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Cartridge Error
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Toner Low
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27I get a TS error when trying to print on a wireless network.
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 29Toner smears easily
- 30What is the default password for my Brother machine?
- 31Install the Brother Mobile Connect application (for mobile device)
- 32Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 33Condensation
- 34No Toner
- 35Unusable Device
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 38Vertical colored streaks or bands appear on the page
- 39When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 40Cannot print after a Windows 10 update (June 2020)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47Enable the Brother machine's network interface.
- 48Delete print jobs from the print queue.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50The color of your printouts is not what you expected