FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2The printer status is Offline or Paused.
- 3(Video) Paper is Jammed in the MP tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 7Cartridge Error
- 8Check the remaining ink or toner level (Linux)
- 9How to identify your Operating System (OS).
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed inside the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18My Brother machine turns off automatically or earlier than before.
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Delete print jobs from the print queue.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Change the printer driver settings (Windows)
- 26Condensation
- 27No Paper Tray1/Tray2/MP Tray
- 28Where can I find my Brother machine's serial number?
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Open the Status Monitor (Windows)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Wrong Toner Cartridge
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Toner Error
- 35No Toner
- 36Horizontal coloured lines appear on the page
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 39What is the default password for my Brother machine?
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Update the Driver or Firmware for your Brother machine
- 45Control Printer Driver settings (only available for Windows)
- 46Reset the Drum Counter
- 47The machine does not automatically enter Power Off mode.
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49I cannot print full-page photos or images using Email Print.
- 50Can I send a print job to multiple machine email addresses using Email Print?